Output from your printer is unacceptable

You have faith in the quality of your image file, you believe your monitor is pretty accurate, and you may have even had better print results before, but now your printed output is way off the mark.

This is a common problem. Unfortunately there are many possible reasons that this is happening. With more than a decade of hands-on experience we can quickly get to the cause of the problem and take you through the steps to correct it.

The image on the display doesn't match the printed image

WYSIWYG- "what you see is what you get" is widely misunderstood concept. Many fact0rs affect apparent color on the display and apparent color on the printed output. There are also inherent differences between the display color and printed output color that limit how close they will appear.

Many users, including many professionals, do not understand the steps required to bring display color and printed color as close as possible. Often the steps they take to correct the situation make the original problem worse and in addition destroy an accurate color managed workflow.

We have a step by step approach to supporting you and can customize your support to give you as much or as little as you need:

1. We insure that your files are stored and presented in your system correctly and make suggestions for file optimization.

2. We confirm the hardware set-up of both the monitor and the printer.

3. We confirm that the color settings in your system and in your programs are correct and optimized.

4. We confirm that the proper color profiles are on your system.

5. We cover the actual steps and settings for printing from your programs.

I am worried that I am not bringing my files into the system correctly.

Remember the old adage Garbage in = Garbage out. Most digital cameras and scanning devices do a great job of capturing image and color information. However, how you bring them in to your system determines the quality of image you will be working with and ultimately the quality of your prints. This is one of the most critical steps in your workflow.

We can help you to protect and optimize your captured images when you bring them into your system as well as when you print them out.

I can't install and/or find my printer on my network.

This is one of those problems which you either know how to deal with or not. Troubleshooting this kind of issue is not for beginner/intermediate system users. We have the expertise to assist you in getting your printer recognized and printing.

Support when your jobs and reputation are on the line

Are are my color proofs any good, is my press dialed in, can I say with confidence what my color responsibilities are, do I have realistic expectations based on the color workflow I employ? These are questions that professionals in the prepress and printing industry ask themselves everyday.

There are no simple answers but one thing is for sure, you must deliver on customer expectations or your business and reputation will be in jeopardy.

Your competitive strength lies in your ability to offer better service and higher quality at prices that make your offering better than your competition. We understand and we can help.

Complete color management solutions:

1. In communications with you, we can help you clarify the expectations of the customers you have now and determine how well you are delivering on those expectations. We can explore with you the potential of procuring new business and more profitable business based on improvements in the quality and consistency of your color management.

2. We can measure and analyze your current workflow, the equipment and software you have, and how successfully color management is being implemented in your current work.

3. Based on that information and your budget, we can make solid recommendations on improvements you can make and what it will take on your part.

4. Our goal is to get you maximum bang for the buck. In most instances we can do wonders in improving the quality of your color management without your having to purchase new equipment or software. In other cases we will help you determine the best equipment or software to help your reach your objectives.

5. In all cases we can provide you soup to nuts support in implementing a solution. This includes getting everything up and going as well as ongoing support to make sure you remain dialed in. Call us today for a free initial consultation.

Delivering specific support:

Do you need a proprietary color profile for your system? Do you need training on a specific piece of equipment or with a specific software program? Do you need some general help in setup and workflow? Do you need your monitors or printers calibrated and synched?

These are our strengths. We can work with you remotely or at your site to provide you a wide offering of color management training and support.

We have technicians nationwide.

Some of the printers we support:

ManageColor.com Support Services Pricing and Terms

Arranging for Support

You can arrange for support by calling (877) 775-6680. If our staff is unavailable please leave a message with your name, phone number and general description of your support needs. Please speak clearly. You can also email us at sales@managecolor.com.

A support person will return you call as soon as possible.

When we call please be prepared to supply contact information, email address and details of the reason for your call. We will ask additional questions to determine how best to support you. You may be asked to complete an easy questionaire regarding your equipment, operating system and applications.

1. If we determine that you can take advantage of our on-line support you will be emailed a short agreement for your OK. We will take your credit card information and before beginning our session charge your credit card $57.50- our minimum charge. See on-line support below.

2. If we determine that you require additional equipment, software or on-site support we will provide you a written quote for the items and our service. We have a network of color specialists that can provide on-site support and service in almost any location nationwide. See on-site support below.

On-Line Support

An on-line support session maybe available to you on an immediate basis. Otherwise we can arrange a call back as soon as possible or at a specific time by appointment.

Support by telephone with Webex computer to computer control. Permits us to provide virtual on-site support for your color management and printer configuration issues.

After you join the Webex support session we initiate - it is as if we are sitting right at your computer. We communicate by telephone as we diagnose your issues, discuss our proposed solutions and undertake the neccessary changes. We show and teach you how to work with the solutions and monitor you as you complete the steps yourself.

You are not billed during the time of initial information gathering and payment processing. Billable time begins when the support by telephone or telephone and Webex computer control commences.

Support is billed in 10 minute increments or any portion thereof of more than 4 minutes (example:
44 minutes is billed as 40 minutes- 44.1 minutes is billed at 50 minutes.)

Minimum billing is for 15 minutes.

First 15 minutes of support	Price: $27.50
15 minute increments up to 45 minutes	Price: $35.00
each additional 15 minutes over 45 minutes	Price: $32.50
Retainer block of 4 hours ($120 per hour)	Price: $ 480.00
Retainer Block of 8 hours ($112.50 per hour)	Price: $900.00

On-Site Support

As mentioned, we have a network color specialists that can provide on-site support in almost any location in the U.S. and in many countries outside of the U.S. Our support specialists have extensive knowledge in every aspect of color management, prepress and printing workflow.

All on-site support, and equipment and software purchases are presented in written quotes. We will discuss our recommendations and the quote so you can ask for additional information and no charges will be incurred until we have your written approval. The cost of on-site support will vary depending on the block of time and the hardware and software that may be included in the package. The following will provide a general idea of the cost.

1 to 2 hours of on-site support- per hour	Price: $220.00
Each additional hour of support over 2 and up to 4 hours- per hour	Price: $200.00
Each additional hour of support over 4 and up to 7 hours- per hour	Price: $175.00
1 Day of on-site support (about 8 hours)	Price: $1400.00

Terms and Conditions

On-line Support Terms:

By utilizing our support services you acknowledge agreement to the terms and conditons set forth below and to any additional terms provided to you in our terms and conditions email. The terms and conditions include but are not limited to the following: 1. You give us permission to make the initial minimum charge on the credit card you provide us and to make subsequent charges to your credit card based on the fee schedule set forth above in the section on-line support; 2. support is provided on a best effort basis. Conditions may exist at your location that prohibit our ability to assist you or that are beyond our control. We therefor can not guarantee that our efforts will result in a solution to your problem. Charges as stipulated will be incurred by you even if your problem is not resolved; 3. You may request that fees be adjusted but we alone, at our sole discretion, have the authority to adjust fees; 4. If you allow us to remotely control your computer and make modifications for the purpose of solving your support issue, we will be held harmless from any issues or loss resulting therefrom. 5. In any event, the maximium dollar amount of liability resulting from our providing you service or goods shall be limited to the amount you have paid for that specific incident of support and/or provision of goods.

You will also be provided a form by email priior to our session that specifies our on-line support terms and conditions, if you do not receive this form it is your responsibility to contact us.

On-site Support Terms:

The terms and conditions of on-site support shall be included in the written proposal we will provide you.